This is the revolting moment a customer shows a squashed rat plastered to the inside of a delivery bag of brownies from a posh patisserie.

Sickened Facebook user Farah Oh Farah said she had ordered the cakes from Annabella Patisserie in Singapore on 8th November.

But when she opened the delivery bag to get at the tasty treats she found the flattened rodent stuck to the inside.

Video footage of the discovery shows an insulated bag branded with the patisserie’s name and a box of brownies that had been removed and put on a table.

But as Farah opens the bag the freshly flattened rat can be seen sticking to the packaging.

She explained: “This was a horrible traumatising experience.”

Farah added: “I’ve ordered brownies from Annabella Patisserie via GrabFood today. 8 November 2023. (Receipt attached)

“When it was being delivered to my doorstep and was hanged (sic) on my gate as per my request. Fyi, The bag was Velcro sealed.

“As I opened the door, there was a strong pungent smell from the bag, I was curious so I opened up the bag and took out the box from the bag and found something else inside it.

“It was dark, I carried it to my dining area where it was lighted to have a clearer look inside the bag and to my horror there was a dead squashed rat inside the bag.

“Singapore Food Agency (SFA), kindly look into this matter. This is a very serious food contamination and hygiene matter.” (sic)

Annabella Patisserie commented on her post, saying: “Dear Farah Oh Farah , sincere apologies for the experience. We are investigating this with our partner outlet at Nordcomm immediately.”

They added: “We have process full refund for your order. Please get in touch with us, our Manager would like to visit you today. Thank you.” (sic)

And in a statement on 9th November, they said: “We would like to address the recent incident involving a rat found in one of our delivery packaging bags of an order that was handled by our Partner Outlet @ Nordcom II, which has been reported in the media.

“We deeply regret and apologise for this unfortunate and unacceptable situation.

“At Annabella Patisserie, we prioritse the safety, well-being, and satisfaction of our customers.

“The presence of a foreign object in our delivery packaging is a grave breach of our quality standards and goes against our commitment to providing safe and enjoyable culinary experiences.

They added: “We once again extend our heartfelt apologies to the affected customer and our customers at large.

“Rest assured that we are dedicated to learning from this incident and ensuring that it will not happen again in the future.

“Thank you for your kind understanding and support.” (sic)